FAQ about Clean & Umzug Profis AG

A move-out cleaning with a 100% handover guarantee means that the cleaning company performs a thorough cleaning of the property and guarantees that the cleaning will meet the landlord’s or property manager’s requirements during the apartment handover, without the need for any rework.

The company uses professional cleaning techniques and products and follows a detailed checklist tailored to the specific requirements of the property and the landlord. The handover guarantee is documented in a contract that defines the obligations and cleaning standards.

If the landlord identifies any defects during the final inspection, the cleaning company commits to promptly addressing these issues at no additional cost in order to meet the standards outlined in the contract.

The cleaning includes all rooms, kitchens (including appliances), bathrooms, windows, flooring, walls, ceilings, and, if applicable, the balcony or terrace, to ensure complete cleanliness.

The duration of a move-out cleaning depends on the size and condition of the property, but it typically takes between 4 and 8 hours.

Yes, customers can specify particular requests or requirements, which will then be integrated into the cleaning plan to ensure that all individual needs are met.

The price is determined based on various factors such as the size of the property, the scope of cleaning, and special requirements like cleaning outdoor areas or specific surfaces.

It is recommended to book the cleaning at least 2-3 weeks before the planned move-out date to ensure availability and sufficient planning time.

Make sure the property is cleared and all personal belongings have been removed to allow for a thorough and efficient cleaning.

This may vary depending on the provider, but most cleaning companies have certain minimum requirements regarding area or price.

Discuss any special cleaning requirements in advance with the cleaning company so that they can be included in the cleaning plan.

Many companies use environmentally friendly and hypoallergenic cleaning products, especially when requested or required by customers.

The cleaning teams are usually professionally trained and have experience in professional cleaning as well as special training for moving cleaning.

The warranty does not typically cover damage that existed before cleaning or repairs that go beyond normal cleaning, such as painting walls or repairing damaged furnishings.

In addition to move-out cleaning, many cleaning companies also offer regular cleaning services that can be booked as needed.

Communication is usually via telephone, email or through a customer portal on the company’s website where customers can manage their bookings and provide feedback.

Yes, during peak moving times, such as the end of the month or during the summer months, prices may increase due to higher demand. It is recommended to book early to secure better rates and availability.

The cleaning company carries out regular quality control checks, where supervisors inspect the cleaned properties to ensure that cleaning standards are maintained. In addition, a log is often kept, which is presented for review when the property is handed over.

In addition to standard moving-out cleaning, many cleaning companies also offer extended services such as carpet or upholstery cleaning, which can be booked additionally to ensure comprehensive cleaning and care of the apartment.

Most cleaning companies have a cancellation policy that allows customers to cancel the booking free of charge up to a certain point before the scheduled appointment. However, cancellations after this point may incur a fee. It is advisable to check the company’s specific cancellation policy in advance.

Yes, most cleaning companies offer to clean even hard-to-reach areas such as attics or basements. However, this should be specified in advance as such areas may require special equipment and additional time.

Professional cleaning companies are trained to treat sensitive materials such as natural stone, wood or stainless steel with specially designed cleaning agents and techniques to avoid damage.

Many companies offer eco-friendly cleaning options that use only ecological cleaning products that are both effective and gentle on the environment.

In such a case, you should contact the cleaning company immediately. Most companies offer a repair guarantee and will respond quickly to fix the problem.

Specialized cleaning teams use advanced techniques and products to remove even stubborn stains such as red wine, coffee or oil. In extreme cases, a professional assessment may be necessary to determine the best cleaning approach.

Yes, most cleaning companies offer their services regardless of the size of the living space, from small studios to large multi-bedroom apartments.

Pets can cause additional cleaning work, especially if they shed hair or have special smells. Inform the cleaning company in advance so that they can plan accordingly and use cleaning products.

Many companies also offer cleaning of outdoor areas, including garages, patios and balconies. This should be specified when booking to plan the time and resources required.

Yes, professional cleaning companies usually bring all the necessary cleaning supplies and equipment with them, so the customer does not have to worry about anything.

You can book a move-out cleaning directly through the cleaning company’s website, contact them by phone or email. It is advisable to clarify specific needs and requirements at the first contact in order to receive a suitable offer.